Returns and exchanges
At Gococo, we want to make your return experience as easy and seamless as possible. Here are our return and refund guidelines:
- Returns and Refunds: You can return your items for a refund within 14 days of receiving your order.
- Exchange: If you want to exchange an item, you have 30 days from the receipt of your order.
- Conditions for returns: For a return to be approved, both the product and the packaging must be in their original condition , i.e. unused and intact .
Here's how to make a return:
-
Log in to your customer account: Manage your return directly via our website by logging in to your customer account and following the instructions.
- Don't have a customer account? You can easily create one here by entering the same email address you used when purchasing. No prior login is required to create an account.
- Packaging: Make sure the product is properly packaged to avoid damage during transport.
- Return cost: Please note that you as the customer are responsible for the return cost.
Return address:
Gococo AB
Saltholmsgatan 3
426 76 Vastra Frolunda
Sweden
By following these steps, we can handle your return faster and more smoothly.
Thank you for choosing Gococo!