At Gococo, we want to make your return experience as easy and seamless as possible. Here are our return and refund guidelines:

Returns and refunds

• You can return your goods for a refund within 14 days of receiving your order.
• If you want to exchange an item, you have 30 days from receipt of your order.

Conditions for returns

• For a return to be approved , both the product and the packaging must be in their original condition , that is, unused and intact .

How to make a return

1. Log in to your customer account:
   Manage your return directly via our website by logging into your customer account and following the instructions.

   • Don't have a customer account? You can easily create one here by entering the same email address you used when purchasing. You can also find this page by clicking on the little old man in the top left corner of our website.
     
     

2. Get your QR code:
   Once your return is approved, we will send you a QR code via email. Take the code to a PostNord representative , where they will scan the code and accept your return – no shipping label needed!

3. Packaging:

   • Make sure the product is properly packaged to avoid damage during transport.

Return cost

• The customer is responsible for return shipping , and the cost is automatically deducted from the refund or Klarna invoice .
• The return shipping fee is 45 SEK and is deducted when the order value is refunded.

Return address

📍 Gococo AB
Saltholmsgatan 3
426 76 Vastra Frolunda
Sweden

📧 Questions? Contact us at hej@gococo.se .

By following these steps, we can handle your return faster and more smoothly.

Thank you for choosing Gococo! 💛